Support

Open the game and tap Restore purchases in Settings, at the bottom of the Shop, or on the VIP page. Make sure you are signed in to the same Apple ID or Google account you used to buy. Permanent unlocks, such as Zen maps and skin bundles, and an active VIP subscription come back. Coins and other items that were used up cannot be restored.

Check your internet connection, then close and reopen the game. A purchase that was interrupted is delivered the next time the game connects to the store. If it still has not arrived, tap Restore purchases. If that does not help, email us with the date of the purchase and the order number from your Apple or Google receipt (it starts with "GPA." on Google Play). Please do not send card details.

Deleting the game does not cancel the subscription. Manage or cancel it in your store account:

• iPhone or iPad: open Settings, tap your name, then Subscriptions. Choose Holey and tap Cancel Subscription, or pick a different plan. You can also go to apps.apple.com/account/subscriptions.
• Android: open the Google Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions. Choose Holey and tap Cancel subscription. You can also go to play.google.com/store/account/subscriptions.

To stop the weekly plan's free trial turning into a paid subscription, cancel at least 24 hours before it ends. VIP stays active until the end of the period you have paid for.

Refunds are handled by the store you bought from. For Apple, visit reportaproblem.apple.com. For Google Play, see Google Play's refund help. We cannot issue refunds ourselves because we never handle payments.

No. There is no login and no account. Your progress is saved on your device.

Your progress lives in a save file on your device, and the game keeps spare copies so a damaged file can recover by itself. We do not store your progress on our side, so we cannot restore it for you. Your device's own backup can bring it back:

• Android: if backup is turned on (Settings > Google > Backup; the wording varies), Android Auto Backup saves the game's data to your Google account. When you reinstall the game or set up a new phone with the same Google account and restore from backup, your progress comes back.
• iPhone and iPad: your progress is included in iCloud Backup or a computer backup of your device. Restore that backup to get it back.

Purchases can always be restored with Restore purchases, even if your progress was lost.

Use your phone's normal transfer or restore-from-backup option when you set up the new phone, with the same Google account or Apple ID. Progress cannot be moved between Android and iPhone. Purchases tied to your store account can be restored on a new device of the same type.

Sometimes no ad is available. This can happen when you are offline, on a slow connection, using a VPN or ad blocker, or when there are simply no ads to show in your region at that moment. Wait a minute and try again. VIP members get these rewards without watching an ad.

No. Holey has no banner ads and no forced full-screen ads. Every ad is a video you choose to watch for a reward.

In the game, open Settings > Privacy > Options. You can switch play statistics off or on, ask for statistics already sent to be deleted, and, where your region has them, reopen Google's ad choices to change your consent. On iPhone and iPad you can also change tracking in iOS Settings > Privacy & Security > Tracking. Read more in our Privacy Policy and on the data deletion page.

In the game, open Settings > Support > Email us. Your email app opens with technical details from the game's on-device support log (recent events and errors, no personal details). Describe what happened and press send. Nothing is sent until you send it yourself. Screenshots or a short screen recording help a lot.

Make sure you have the latest version from the App Store or Google Play, restart your device and free up some storage. On older phones, setting Graphics to Low in Settings, or turning on Battery saver, can help. If it keeps happening, report it from Settings > Support > Email us.

Settings has Larger text and Reduce motion switches, and you can choose Swipe, Stick or Precise controls, or a left-handed layout.